Terms and Conditions digi28 — The Complete Platform Usage Guide

1Acceptance of Terms

These Terms and Conditions ("Terms") govern the use of the digi28 platform, including all services, games, promotions and other features available on our website and mobile application. These Terms take effect as soon as you complete the registration process or begin using any part of the platform.

Digi28 reserves the right to amend these Terms at any time. Any amendment will be announced on the platform and shall take effect 7 days after the announcement. Continued use of the platform after that period constitutes acceptance of the amended terms. You are responsible for reviewing these Terms from time to time to ensure you are always aware of the latest applicable rules.

In the event of any discrepancy between the Bahasa Melayu version and any other version of this document, the Bahasa Melayu version published on the official digi28.pro website shall take precedence.

2Account Eligibility & Registration

To register and use the digi28 platform, you must meet the following eligibility requirements:

• Age Restriction: You must be at least 18 years of age at the date of registration. digi28 takes underage protection seriously and reserves the right to request proof of age at any time.
• Nationality & Location: digi28 services are available to users accessing them from locations where the use of such platforms is permitted under local law. You are responsible for ensuring your use complies with the applicable laws in your region.
• Legal Eligibility: You must have full legal capacity to enter into a binding agreement under the laws applicable to you.
• One Account Only: Each individual is permitted to register only one account. Holding multiple accounts is strictly prohibited and may result in the suspension of all related accounts and forfeiture of account balances.

Upon registration, you are required to provide accurate, complete and up-to-date information. digi28 reserves the right to request identity verification documents (KYC), including national ID, passport or other supporting documents at any time to verify your identity. This KYC process is part of our commitment to security and fraud prevention.

3Account Management

You are fully responsible for the security of your digi28 account, including your password and login credentials. digi28 strongly recommends using a strong, unique password and enabling two-factor authentication (2FA) available in your account settings.

Never share your account credentials with any other party. You are responsible for all activity that occurs under your account, whether with or without your knowledge, except in cases where you have promptly reported any unauthorised access to the digi28 support team.

• Information Update: You are required to keep the personal information in your account up to date and accurate at all times. Any changes to your name, phone number, or email address must be updated through the account settings page.
• Inactive Account: Any account showing no login or transaction activity for 12 consecutive months will be classified as inactive. A monthly administration fee of RM5 may be charged on inactive accounts after written notice has been sent to the account holder.
• Account Closure: You may close your digi28 account at any time by contacting our support team. Prior to closure, all eligible balances will be processed for withdrawal subject to applicable terms.

4Deposits & Withdrawals

Digi28 supports a wide range of payment methods popular in Malaysia, including FPX, Touch 'n Go eWallet, Boost, GrabPay, and direct bank transfer. All financial transactions on our platform are processed through secure channels protected by 256-bit SSL encryption.

Deposit:

• The minimum deposit amount is RM10 per transaction.
• Deposits are typically credited to your account within 30 seconds after successful payment confirmation.
• Digi28 does not charge any processing fees on deposits. However, third-party payment providers may impose their own charges.
• Each deposit must be made using a payment method registered in your own name. Deposits using third-party accounts are not permitted.

Withdrawal:

• The minimum withdrawal amount is RM30 per transaction.
• Withdrawal requests that have met all requirements will be processed within 1–3 business days.
• Digi28 reserves the right to request additional identity verification before approving a withdrawal request, particularly for amounts that exceed certain limits.
• Withdrawals will only be processed to the bank account or e-wallet that has been registered and verified under the name of the digi28 account holder.
• Any attempt to withdraw funds obtained through suspicious means or in violation of these terms will be blocked and reported to the relevant authorities.

5Bonuses & Promotions

Digi28 offers a wide range of bonuses and promotions to new and existing members from time to time. All bonuses are subject to specific usage conditions stated in their respective promotion terms. The following general conditions apply to all bonuses offered by digi28:

• Wagering Requirement (Rollover): All bonuses received must meet the minimum wagering requirement before any withdrawal can be processed. The specific wagering requirement for each bonus is stated in the respective promotional terms.
• Bonus Validity Period: Each bonus has a set validity period. Bonuses not used within that period will expire automatically and cannot be reclaimed.
• One Active Bonus at a Time: Generally, only one bonus may be active at a time. Accepting a new bonus while another is still active may result in the cancellation of the earlier bonus.
• Bonus Abuse Restriction: Any attempt to exploit or abuse the digi28 bonus system, including opening multiple accounts to claim bonuses repeatedly, is strictly prohibited and will result in account suspension along with forfeiture of related bonuses and wins.
• digi28 Discretion: digi28 reserves the right to modify, withdraw, or terminate any promotion at any time without prior notice, particularly if there is evidence of fraud or abuse.

For more information on current promotions and the specific terms that apply, please check the promotions page on the platform or contact our support team.

6Game Rules

Digi28 offers a variety of game categories including Fish Shooting Games, bingo, Game Lobby, and Live Casino. Each category has specific rules available within the platform. The following general rules apply to all games:

• Final Decision: All game outcomes generated by the digi28 system are final and binding. Each game uses a certified Random Number Generator (RNG) to ensure fairness.
• Technical Disruptions: In the event of a technical disruption during a gaming session, digi28 will endeavour to restore the session. If restoration is not possible, the relevant wagering amount will be returned to the player's account.
• Wagering Limit: Each game has a set minimum and maximum betting limit. Players are required to comply with these limits at all times.
• Display Error: In the event of a display error that conflicts with server logs, digi28's server records are considered authoritative and will be used to determine the actual outcome.

Digi28 operates under a valid licence and all games offered have undergone fairness certification by independent bodies. This ensures every player has an equal opportunity in every round of play.

7Player Conduct

Digi28 is committed to maintaining a safe, fair, and enjoyable gaming environment for all members. To achieve this, players are required to comply with the following code of conduct when using the platform:

• Act honestly and do not attempt to cheat, exploit system vulnerabilities, or use unauthorised third-party software to gain an unfair advantage.
• Not harassing, threatening, insulting or causing distress to other players or digi28 staff through any communication channel within the platform.
• Not using your digi28 account for any illegal activity, including money laundering, terrorism financing or any activity that violates Malaysian law.
• Not attempting to access another player's account or any part of the digi28 system that you are not authorised to access.
• Notify digi28 immediately if you discover any security vulnerability, game bug, or suspicious activity on the platform.

Violation of any of the above rules may result in a formal warning, temporary suspension, or permanent account closure, depending on the severity of the violation.

8Data Privacy & Security

Digi28 takes our responsibility for protecting your personal data seriously. All information you provide during registration and use of the platform is stored securely using the latest encryption technology and will not be shared with third parties without your consent, except as stated in our Privacy Policy.

By using the digi28 platform, you agree that we may collect and process your personal data for the following purposes:

• Identity verification and KYC process as required by anti-money laundering regulations.
• Processing of deposit and withdrawal transactions made by you.
• Enhancing your user experience and personalising platform content for you.
• Account-related communications, promotions, and important notices from digi28.
• Compliance with applicable legal and regulatory obligations.

For complete information on how we handle your personal data, please refer to Privacy Policy us, forming part of this overall agreement.

9Account Suspension & Closure

Digi28 reserves the right to suspend or close any player's account at any time and without prior notice if there is reasonable cause to do so. Reasons that may result in such action include:

• Confirmation that the player was under 18 years of age at the time of registration.
• Providing false or misleading information during registration or the KYC process.
• Ownership or use of multiple accounts by the same individual.
• Suspicious activity or activity potentially involving money laundering.
• Breach of any terms set out in this document or in promotion- or game-specific terms.
• Confirmation that the player used unauthorised software or methods to exploit the system.

In cases of suspension due to fraud or serious violations, digi28 reserves the right to forfeit all balances, bonuses, and wins in the relevant account. In other cases, valid balances will be returned to the player once the investigation is complete, subject to applicable cost deductions where necessary.

10Responsible Gaming

Digi28 believes that gaming should remain a healthy and enjoyable source of entertainment. We are fully committed to responsible gaming practices and provide a variety of tools to help players maintain control over their gaming activity.

• Deposit Limit: You can set daily, weekly, or monthly deposit limits through your account settings. Limits take effect immediately and require a cooling-off period before they can be increased.
• Session Time Limit: The session time limit feature allows you to set a maximum duration for your daily gaming sessions.
• Self-Exclusion: You may request a temporary self-exclusion (7 days to 6 months) or a permanent one through our support section. Requests will be processed promptly and without any questioning.
• Reality Check: The digi28 platform will display periodic reminder notifications informing you of your session duration and the amount spent in the current session.

If you or someone you know has a gambling-related problem, digi28 encourages you to seek professional help. Our support team is ready to connect you with appropriate support resources. For more information, please visit the Responsible Gaming us.

11Liability Limit

To the extent permitted by applicable law, digi28 shall not be liable for any direct, indirect, incidental, special or consequential losses arising from the use of or inability to use the platform, including but not limited to:

• Platform disruptions or unavailability caused by maintenance, technical issues, or circumstances beyond our control.
• Financial losses arising from game outcomes disputed after being confirmed fair by the RNG system.
• Unauthorised access to your account resulting from your own negligence in protecting your login credentials.
• Any failure or delay in payment processing caused by third-party financial service providers.

Digi28 makes no guarantees regarding game outcomes or any financial returns you may obtain. All gaming activity on this platform involves financial risk, and you acknowledge that you participate at your own risk.

12Terms Amendment & Applicable Law

Digi28 reserves the right to amend, modify, or update these Terms and Conditions at any time. Any amendment will:

• Communicated to members via on-platform notice or email to your registered address.
• Takes effect 7 days after the announcement date, giving you sufficient time to review the changes.
• Deemed accepted if you continue using the platform after the effective date.

These Terms and Conditions are governed by and interpreted in accordance with applicable law. Any dispute arising in connection with these terms shall first be resolved through good-faith negotiation. Should negotiation fail, the dispute will be referred to a mutually agreed arbitration body.

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision will be severed without affecting the validity and enforceability of the remaining provisions.